Frequently Asked Questions | Heritage Carpet & Flooring

Yes. We're a family-owned business based in North Canton, Ohio, not a regional chain. Our team includes a non-commission sales staff and an in-house interior designer who help customers plan projects from start to finish.

We've been voted "Best Carpet & Flooring Store" for 13 consecutive years in the Canton Repository Readers' Choice Awards, along with recognition for Best Customer Service, Best Locally Owned Store, and Best Home Improvement Store. See our showroom and past projects on the Photos page.

No. Every installation is completed by our own uniformed, in-house installation team. We don't hire subcontractors, which means the same standard of workmanship on every job and one point of contact from measure to finished floor. Learn more on our Installation page.

Yes. Community involvement is part of how we do business in Stark County, and it's one of the reasons customers have supported us for over four decades.

Yes, in addition to floors, we offer countertop surfaces and wall tile and stone for kitchens, bathrooms, and accent features.

Laminate uses a photographic image layer topped with a durable wear layer over a wood-fiber core, while LVP is built from waterproof vinyl layers, making it a better fit for bathrooms, basements, and kitchens. Our LVP & Laminate page breaks down which rooms fit each material, and our Flooring 101 guides go deeper into both.

Yes. We stock waterproof LVP and stain-resistant, pet-friendly carpet options built to hold up to households with kids and pets. Ask our showroom team which collections fit your lifestyle, or start browsing on the Products page.

Yes, and we encourage it. We prefer customers visit our North Canton showroom, take samples home to see them in their own lighting and alongside their existing decor, and then schedule an in-home measure once they've narrowed down their favorites.

We carry major manufacturer lines including Mohawk (EverStrand, RevWood, SmartStrand, TecWood), Pergo, Karastan LuxeCraft, and Godfrey Hirst. Current featured collections are listed on the Products page.

Flooring pricing depends on material, square footage, subfloor condition, and installation complexity, so an accurate quote requires an in-home measure rather than a per-square-foot estimate online.

Yes. We offer residential financing through Synchrony and commercial financing through CreditKey, so homeowners and businesses both have options to finance their flooring project.

Yes, our in-home consultation and measure are free with no obligation to purchase.

Monday and Thursday, 9 a.m. to 7 p.m.; Tuesday, Wednesday, and Friday, 9 a.m. to 5:30 p.m.; Saturday, 10 a.m. to 4 p.m.; closed Sunday.

We serve customers within roughly 30 miles of our North Canton showroom, with priority service to North Canton, Canton, Uniontown, Canal Fulton, Louisville, Green, and Jackson Township, and additional coverage in Wadsworth, Cuyahoga Falls, Hartville, Massillon, Akron, Alliance, Barberton, and Kent.

Yes, we work with both residential homeowners and commercial businesses across our Stark County service area.